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Rogers vs TELUS Internet (2025)
- Last Updated on: August 29, 2025
Choosing between TELUS vs Rogers internet comes down to the network available at your address and what you value more: fibre speeds and reliability, or wide coverage with short-term promotions.
TELUS focuses on fibre first, offering symmetrical upload and download speeds with consistent performance.
Rogers reaches more households through its cable network, delivering fast downloads but noticeably slower uploads.
Editor's Choice
Looking for a better alternative to TELUS or Rogers? We recommend Oxio:
Coverage and Network
TELUS
TELUS operates the largest fibre to the home (FTTH) network in Western Canada, with broad coverage in British Columbia and Alberta and growing availability in parts of Ontario and Quebec.
FTTH means a direct fibre optic connection all the way into your home, delivering symmetrical speeds and reliable performance without slowdown during peak hours. Where FTTH is available, TELUS is considered one of the strongest internet options in the country.
In limited areas outside of fibre zones, TELUS may still rely on legacy DSL or copper lines, but these are becoming less common as the fibre rollout expands.
Rogers
Rogers covers a very large share of Canadian households with its cable network, especially after acquiring Shaw in 2023. The majority of Rogers connections are fibre to the node (FTTN), where fibre runs to a neighbourhood node and the final stretch to the home uses coaxial cable.
This setup allows for very fast download speeds, but upload speeds are significantly lower compared to FTTH. Rogers has been deploying fibre to the home in some new builds, but its FTTH coverage remains limited compared to TELUS in Western Canada.
For most customers, Rogers still means high speed cable internet with asymmetric performance.
Winner: TELUS
Speeds and Technology
TELUS
TELUS runs fibre directly into most homes in its coverage area, which allows for symmetrical speeds, meaning equal download and upload speeds. Plans start at 250 Mbps and go up to 3 Gbps in select areas.
Because it is a true fibre connection, speeds are consistent even during peak hours, making it one of the best choices for households that work remotely, stream, and game.
Rogers
Rogers mainly delivers internet over its cable network, which combines fibre in the neighbourhood with coaxial lines into the home. This setup supports fast downloads — up to 2.5 Gbps — but uploads are significantly slower, typically ranging from 30 to 150 Mbps, depending on the plan.
While Rogers has started building more fibre connections in new developments, most customers are still on cable, which is strong for streaming but weaker than TELUS for heavy uploads.
Winner: TELUS
Pricing and Contracts
TELUS
TELUS internet is generally on the higher end of the price range, especially if you want fibre gigabit speeds. PureFibre plans usually start around $75 per month for 250 Mbps, with the PureFibre Internet Gigabit plan at $95 per month, and can reach $130 per month for 3 Gbps.
Pricing becomes more competitive if you sign a two year contract or bundle with other TELUS services like TV or mobile. Many households manage to get discounts by negotiating directly with TELUS, especially in buildings where Novus or other local fibre providers are available.
Rogers
Rogers internet pricing relies heavily on promotions and bundles. Their base rates are often high, but short term discounts make plans look cheaper in the first 12 to 24 months.
For example, a gigabit plan may be advertised around $110 per month with a two year contract, but the price can jump once the promo ends. Bundling with Rogers mobile or TV can also unlock better deals. Overall, Rogers can be cheaper than TELUS in the short term, but long term value depends on how much you are willing to negotiate or switch plans.
Winner: Tie
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TELUS
- True fibre network with symmetrical download and upload speeds
- Wide fibre coverage in BC and Alberta with growing presence in ON and QC
- PureFibre Internet Gigabit at $95/month is competitive for fibre
- Pricing is on the higher side without bundles or long term contracts
- Customer service often rated poorly with long waits and unresolved issues
Rogers
- Very wide coverage across Canada, especially after acquiring Shaw
- Fast download speeds up to 2.5 Gbps on cable
- Frequent promotions and bundle discounts that lower short term costs
- Upload speeds lag far behind fibre competitors like TELUS
- Customer support has a poor reputation with long hold times and billing issues
Customer Service
TELUS
TELUS customer service is a common point of frustration. While the fibre network itself is stable and reliable, support experiences are often inconsistent. Many customers report long wait times, cancelled technician appointments, and billing mistakes that require multiple follow ups.
My own experience with TELUS included issues around activation in a new building, which led to wasted workdays waiting for technicians who never arrived. The network quality is excellent, but the support side leaves much to be desired.
Rogers
Rogers has a long standing reputation for poor customer support. Reviews frequently mention long hold times, unhelpful agents, and scripted responses that do not fully resolve the issue. Billing disputes are also a recurring theme.
While some customers do get quick resolutions, the overall perception of Rogers support is more negative than positive. Their large size and reliance on call centres make it difficult to get personalized help, which is a major downside if something goes wrong with your service.
Winner: Tie
Final Verdict
TELUS and Rogers are the two biggest internet providers in Canada, but they serve customers in very different ways. TELUS excels in terms of speed and reliability, offering fibre connections that provide symmetrical upload and download speeds.
Rogers, on the other hand, has wider coverage and frequent promotions, making it more accessible but less consistent, especially for upload-heavy tasks.
If you want the fastest and most reliable fibre internet, TELUS is the better choice. If you are looking for short-term savings or live in an area where TELUS fibre is not available, Rogers may be the more practical option.
That said, neither is always the best value. Independent ISPs like Oxio and TekSavvy use the same cable networks as Rogers but offer simpler pricing, no contracts, and better customer support.
For households in cities like Vancouver, Calgary, or Toronto, smaller fibre-based providers such as Novus, Beanfield, or Moby often deliver the cheapest true fibre plans — but availability is usually limited to select buildings or neighbourhoods.
For many Canadians, choosing an independent provider strikes the right balance between speed, price, and service.
TELUS vs Rogers Internet FAQs
Which is better, TELUS or Rogers internet?
TELUS generally offers faster and more reliable internet thanks to its fibre network with symmetrical speeds. Rogers has wider coverage and cheaper promos but relies mostly on cable, which means slower uploads.
Who has faster internet, TELUS or Rogers?
TELUS has the edge because of its fibre network, offering speeds up to 3 Gbps with equal uploads and downloads. Rogers can reach up to 2.5 Gbps, but upload speeds are much lower.
Is Rogers internet cheaper than TELUS?
Rogers often looks cheaper upfront because of promotions and bundle deals. TELUS is more expensive month to month, but the value improves with two year contracts or bundles.
Does TELUS or Rogers have better coverage?
Rogers covers more homes nationwide, especially after absorbing Shaw in Western Canada. TELUS has better fibre coverage in BC and Alberta, but less presence outside those provinces.
Are there better alternatives to TELUS and Rogers?
Yes. Independent ISPs like Oxio, TekSavvy, Novus, and Beanfield often provide lower prices, no contracts, and friendlier customer service. Oxio in particular runs on the Rogers network but offers simpler pricing and Canadian based support.
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