Internet 100 – 100 Mbps
Available in ON, QC
TELUS Internet Review (2026) – Plans, Prices, Reviews
- Last Updated on: January 6, 2026
Plans available in: Alberta, British Columbia, Ontario
Looking for the best fibre internet provider in Western Canada? In this TELUS internet review, we share both the facts and our own experience using TELUS PureFibre. The speeds were fast and reliable, but customer service could definitely be better.
Below we break down their network, pricing, bundles, and what other customers are saying so you can decide if TELUS is the right choice for your home.
TELUS Coverage and Network
TELUS operates the largest fibre-to-the-home (FTTH) network in Western Canada, with wide coverage across British Columbia, Alberta, and other western provinces. Their PureFibre network is known for speed and reliability, making them one of the best fibre options in the region.
TELUS has also been making a push into Ontario and Quebec, offering their 1.5 Gig plan for $79/month in certain areas. In select households, TELUS even provides 3 Gig fibre speeds.
Editor’s Choice
Oxio Internet
Looking for a better alternative to TELUS? We recommend Oxio:
My Personal Experience with TELUS
I used TELUS PureFibre 1 Gig for a while, and the fibre connection itself was stable with no outages. The problem was the price as I was paying $125 a month, which adds up to about $1,500 a year.
Customer service was another major issue. When I first tried to activate my internet in a brand-new building, TELUS struggled because the unit had a router pre-installed. Their agents had no idea how to activate it, and when I scheduled a technician to come in, the appointment was automatically cancelled on two occasions.
I wasted two workdays waiting for tech visits that were auto-cancelled. They also misspelled my name on numerous occasions, which led to billing problems and more wasted time on support calls.
Ultimately I decided to cancel and switch to Novus. Now I pay $55 a month for 1 Gig, which means I save about $70 a month or over $800 a year. For me, it was an easy decision to make the switch.
TELUS Internet Plans
In Western Canada, TELUS offers a variety of fibre plans. Pricing is usually on the higher side compared to local ISPs, but the infrastructure is top-notch. For example, PureFibre Internet 250 costs $75/month.
Plans become more affordable if you sign a 2-year contract or bundle with other TELUS services like cell phone plans, TV, or home security. Having everything through one provider can be convenient, especially with bundle discounts.
TELUS and Koodo
TELUS also owns Koodo Mobile, which means you can often mix and match deals between TELUS Internet and Koodo cell phone plans. This can be a good way to unlock extra discounts and create a custom bundle across both brands.
Pricing and Competitors
While TELUS provides excellent fibre service, they are often more expensive than local ISPs like Novus in Metro Vancouver, or resellers like Oxio and TekSavvy.
If you live in a multi-unit building, chances are you’ll have alternatives such as Novus in Vancouver or Rally and Beanfield in Toronto. It’s worth calling TELUS to negotiate pricing, as they often have below-the-line deals available.
Customer Service
One of the biggest downsides to TELUS is their customer service. My own experience matched what many other customers report.
Agents often seemed unsure how to resolve issues, and technician appointments were even cancelled automatically after I had scheduled them, costing me valuable workdays. Billing errors, name misspellings, and long support calls only added to the frustration.
While the TELUS fibre network itself is reliable, dealing with their customer service can be time-consuming and stressful — something you’ll want to keep in mind if you sign up.
TELUS Internet Reviews from Other Users
Customer experiences with TELUS are mixed. Some users highlight the fast and reliable fibre speeds, especially compared to cable-based ISPs. Others complain about billing issues, hidden fees, and poor customer support. Many TELUS reviews also mention that prices feel too high without discounts or bundles.
Final Verdict
If you want fast, reliable fibre in Western Canada, TELUS PureFibre is hard to beat. Their bundles make sense if you want multiple services under one provider, and speeds up to 3 Gig are available in some areas. The ability to combine TELUS Internet with Koodo Mobile adds flexibility for discounts.
However, TELUS is usually more expensive than local ISPs or resellers, and their customer service leaves much to be desired. Negotiating or calling in for better pricing can make them a stronger option.
In my case, Novus ended up being the better value, but TELUS remains the best option for fibre in many Western Canadian households.
Connection Type
- Fibre
Speed Range
- 60 Mbps – 1000 Mbps
Price Range
- $60 – $99