Primus Internet Review (2025) – Plans, Prices, Reviews

Primus is one of the older independent ISPs in Canada, but it’s now part of the Distributel family, which is a subsidiary of Bell. So while Primus looks like a third-party provider on the surface, it’s ultimately backed by one of the big players.

They offer internet service in Ontario, Quebec, and Western Canada, using a mix of Bell fibre and Rogers cable depending on where you live.

Primus plans vary a lot based on location. In Ontario and Quebec, the deals are surprisingly competitive. In the West, not so much.

This Primus Internet review breaks down where the service shines, where it falls short, and whether it’s worth your money in 2025.

Primus Internet Plans and Pricing

If you’re in Ontario, you can get fibre speeds of up to 1 Gbps for just $69.95 a month. That also includes a Whole Home Mesh Wi-Fi system. The 150 Mbps plan is only $44.95 a month.

Quebec residents get an even better deal. You can get 1 Gbps for just $59.95 a month. That’s because Primus uses Bell’s own fibre lines, and Bell owns them.

Things are different in Western Canada. Since they lease Rogers cable, prices are higher and upload speeds are lower. The 1 Gbps plan costs $129.95 a month but only gives you 100 Mbps upload speed.

That’s a tough sell considering you can get better prices and support from providers like Oxio or Wakey, who also use Rogers infrastructure but offer more value overall.

Where Primus Internet Makes Sense

Primus is a good option in Ontario and Quebec if Bell fibre is available at your address. The speeds are fast, the pricing is competitive, and the free mesh Wi-Fi setup is a nice bonus.

In Western Canada, it’s hard to recommend. The pricing is high, upload speeds are limited, and there are better third-party ISPs offering the same service at lower rates.

Primus Internet Reviews

Primus has mixed reviews across the board. Some customers are happy with the speed and pricing, especially in Ontario and Quebec where the value is hard to beat.

Customer service is the biggest complaint. Since Primus is part of a larger telecom group, support can feel slow or disconnected. There are also mentions of billing issues and long wait times.

That said, people who are on Bell fibre through Primus often report fast and stable service once it’s up and running. Just be ready to deal with some back and forth if anything needs fixing.

Final Verdict

Primus offers strong value in Ontario and Quebec, especially if you can get Bell fibre. Just make sure you’re actually getting fibre and not cable when signing up.

If you’re in BC, Alberta, or anywhere else in the west, you’re probably better off with a provider like Oxio or Wakey that offers lower prices and better support.