Novus Internet Review (2025) – Plans, Prices, Reviews

Novus is a locally owned internet provider offering fast and reliable fibre internet across Metro Vancouver. Known for straightforward pricing, symmetrical speeds and no contracts, Novus is a favourite in many apartment and condo buildings.

After switching myself, I completely understand why, which is why I wanted to share this Novus Internet review based on first-hand experience.

I was previously with Telus, paying $125 per month for internet without realizing there were better options.

When I moved into a new building, I discovered Novus and was able to get 1 gigabit (1000 Mbps) internet for just $50 per month. That meant saving $75 every month, or $900 a year, and the experience has been better in every way.

Novus Internet Plans & Pricing

Novus recently simplified its internet lineup, making it one of the best values in Metro Vancouver. Internet 1000 now costs $55 per month with symmetrical speeds, while Internet 2500 dropped from $95 to $65 per month. For lighter users, Internet 100 is available at $50.

All plans include unlimited data, no-term agreements, free installation, and a WiFi 6 router for two years, with optional mesh WiFi add-ons for $5 per month.

Internet 1000 – 1000 Mbps

Editor's Choice

$50/month

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Internet 2500 – 2500 Mbps

Extreme Speed

$65/month

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🔥 Holiday Sale (Dec 1–31)

Novus is offering 1 Gig fibre for $50/month plus your first month free.
This offer is available through our partner link. Click Check Now to unlock it.

Unique Features of Novus

One of Novus’s most unique features is the ability to freeze your subscription if you are travelling for an extended period. This allows you to pause payments while you are away and resume your service when you return, giving you complete control over your plan and ensuring you only pay for internet when you are using it.

When I first joined, I noticed the WiFi was not reaching my patio due to thick concrete and glass. I contacted Novus support through live chat and was immediately connected to someone knowledgeable with no hold times and no scripts.

They recommended installing a mesh WiFi unit, and just a couple of days later a technician came out and set it up. For an extra $5 per month, I now have fast and consistent internet throughout my unit, including the patio.

More recently, Novus launched the Novus VIPeeps! Community, which any subscriber can join for free. A few days after signing up, I received a $10 gift card to JJ Bean, a popular local coffee shop here in Metro Vancouver. The community is still new, but members are expected to get more perks over time.

It’s a small but meaningful touch that sets Novus apart from the big telcos, and it’s great to see them supporting other Vancouver-based businesses.

Technology & Coverage

Novus runs its own fibre network, which means no congestion or throttling like you often get with cable providers. They are already in over 1,000 buildings across Burnaby, Vancouver, Surrey, Richmond, Coquitlam and other cities in the region, and they are expanding quickly.

Another sign that Novus values its customers is their approach to pricing for existing users. If you signed up when your plan was more expensive than the current rate, you can contact Novus through online chat and they will adjust your monthly fee to match the lowest available price. This is rare in the industry and shows that Novus cares about keeping existing customers happy, not just attracting new ones.

The only downside of Novus owning and operating its own fibre network is availability. Their service is currently limited to multi-unit buildings and newer high-rise developments, so if you live in a single-family home, Novus unfortunately isn’t an option.

Customer Support

Customer service is a real standout. It is local, responsive and genuinely helpful, which is a refreshing change from the big telecom companies. Novus Internet reviews consistently highlight their fair pricing, reliable speeds and excellent support, and I can personally confirm that.

Novus Internet Reviews from Other Users

Many customers who switched from TELUS or Rogers say Novus feels like a major upgrade. They highlight faster, more consistent speeds, lower monthly costs, and especially the customer service, which is often described as far more responsive and personal than what the big telcos provide.

Overall, reviews make it clear that Novus stands out as the better choice wherever it’s available.

Final Verdict

If Novus is available at your address, it’s one of the best home internet options in Metro Vancouver. Their plans are fast, affordable, and transparent, with symmetrical speeds, no contracts, free installation, and perks like freezing your plan when you travel.

Novus also stands out by lowering prices for existing customers, offering responsive local support, and even building community programs like VIPeeps! that give back to subscribers.

The only real drawback is availability, as they serve mainly multi-unit buildings and new high-rises. But if you’re in a building covered by their fibre network, Novus delivers some of the best value in Vancouver while letting you support a local business over a national giant.