Novus Internet Review (2025)

Novus is a locally owned internet provider offering fast, reliable fibre internet across Metro Vancouver. Known for straightforward pricing, symmetrical speeds, and no contracts, Novus is a favourite in many apartment and condo buildings — and after switching myself, I totally get why.

I was previously with Telus, paying $125/month for internet without realizing there were better options. When I moved into a new building, I discovered Novus and was able to get 1 gig (1000 Mbps) internet for just $50/month. That’s a $75/month savings — or $900 a year — and the experience has been better in every way.

Among the most popular Novus internet plans is Internet 1000, which delivers 1000 Mbps download and upload speeds for just $50/month — a deal that’s tough to beat. For lighter users, there’s Internet 100 at the same price, or Internet 2500 for $95/month if you want extra headroom. All plans include unlimited data, no term agreements, and free installation. You also get a WiFi 6 router included for two years, with optional mesh WiFi add-ons for $5/month.

In my case, I noticed the WiFi wasn’t reaching my patio due to thick concrete and glass. I contacted Novus support through live chat and was immediately connected to someone knowledgeable — no long hold times, no scripts. They recommended installing a mesh WiFi unit, and just a couple days later, a tech came out and installed it. For an extra $5/month, I now have fast, consistent internet everywhere in my unit, including the patio.

Novus runs its own fibre network, which means no congestion or throttling like you often get with cable providers. They’re already in over 1,000 buildings across Burnaby, Vancouver, Surrey, Richmond, Coquitlam, and beyond — and they’re expanding fast.

Customer service is a real standout. It’s local, responsive, and actually helpful — a refreshing change from the big telecoms. Novus Internet reviews consistently highlight their fair pricing, reliable speeds, and excellent support, and I can personally back that up.

If Novus is available at your address, it’s one of the best choices for home internet: fast, affordable, hassle-free, and a great way to support a local business.