Lightspeed Internet Review (2025) – Plans, Prices, Reviews

This Lightspeed Internet review looks at one of the longest-running independent ISPs in Canada.

Based in Burnaby, BC, Lightspeed has been in business since 1994 and serves customers across British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario.

The company offers a wide range of plans, including fibre, cable, and ADSL, but pricing and value vary significantly by region.

Lightspeed Internet Plans and Pricing

Lightspeed’s cable plans are their most competitive, especially in Western Canada. The Home Cable 100 Mbps plan for $49.95 per month offers solid value for most households, especially considering it includes unlimited data, no contracts, and currently a waived $82 installation fee. You can also use your own modem if it’s compatible, which helps keep costs down.

In Ontario, Lightspeed only provides cable service through Rogers’ network, but its pricing isn’t as competitive as that of other ISPs, such as Oxio or TekSavvy.

The company also offers fibre plans, but these are quite expensive. The Home Fibre 1000 Mbps plan costs $94 per month (discounted from $150), which is difficult to justify when Novus offers gigabit fibre for $55 and TELUS often negotiates 1 Gbps deals below that price.

Lightspeed’s ADSL plans are the least practical option today, offering much slower speeds and outdated technology.

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Technology and Coverage

Lightspeed operates as a reseller for most of its cable and ADSL services, but also runs its own fibre network in parts of British Columbia and Alberta. This allows them to deliver fast and stable fibre connections directly, though coverage is still limited to select areas.

For cable and ADSL plans, Lightspeed relies on Rogers’ network in Western Canada and Ontario, and TELUS or Shaw infrastructure in certain regions.

This provides wide coverage across BC, Alberta, Saskatchewan, Manitoba, and Ontario, but also means performance and maintenance depend on the underlying carrier for those connection types.

Cable plans are generally stable but can slow down during peak hours since bandwidth is shared. Fibre plans offer much better performance and reliability, though pricing remains high compared to competitors like Novus or TELUS. ADSL service is still available but is not recommended due to its slower speeds.

Customer Experience

Lightspeed has built a positive reputation for responsive customer service and transparent billing, something not all independent ISPs manage well.

Many customers appreciate the straightforward setup and friendly support, and the fact that the company has been around since 1994 adds to their credibility.

The main complaints involve slow speeds during busy times on cable plans and the high cost of fibre plans, which limits their appeal. Overall, most customers are satisfied with Lightspeed’s value and service reliability for cable internet.

Lightspeed Internet Reviews from Other Users

Customer reviews highlight Lightspeed’s good support, fair pricing on cable plans, and no-contract flexibility. Users in BC and Alberta tend to be the most satisfied, while those in Ontario often find better deals with other providers.

The general consensus is that Lightspeed is a trustworthy and stable ISP but struggles to stay competitive on fibre pricing.

Pros and Cons of Lightspeed Internet

Pros

• Wide coverage across BC, AB, SK, MB, and ON
• Competitive cable pricing in Western Canada
• No contracts and waived installation fee
• Good customer service reputation
• Option to use your own modem

Cons

• Fibre plans are very expensive
• ADSL is outdated and not practical
• Cable speeds can slow during busy times
• Relies on Rogers and other networks for infrastructure
• Less competitive pricing in Ontario

Final Verdict

Lightspeed is a reliable and established ISP that offers solid cable internet options across Western Canada. Their pricing and customer service are strong points, especially for users looking for a no-contract plan with free installation.

However, their fibre plans are overpriced, and ADSL should be avoided. If you’re in BC or Alberta, Lightspeed’s cable plans are worth considering, but for fibre, providers like Novus or TELUS are far better deals.