Fizz Internet Review (2025) – Plans, Prices, Reviews

Fizz is a budget-friendly internet provider owned by Videotron, available across Quebec and parts of Ottawa. Launched as an online-only brand, Fizz keeps costs low by offering simple self-serve plans with no contracts and easy account management through its website and app.

In this Fizz internet review, we’ll cover their coverage, plans, and customer experience to help you decide if Fizz is the right fit for your home.

Fizz internet plans are competitively priced, especially for Quebec residents, and you can save even more by bundling with a Fizz mobile plan. While the service is lean on extras and customer support is mostly online, Fizz has built a strong reputation for affordability and decent reliability.

Fizz Coverage and Network

Fizz delivers internet service primarily in Quebec and parts of the Ottawa region. Because it is owned by Videotron, Fizz runs on the same cable infrastructure and offers similar speeds, but at lower prices.

The brand is designed as a digital-first, no-frills provider, so everything from account setup to troubleshooting is handled online. While this keeps costs low, it also means there are no physical stores and very limited phone support.

If you live in Quebec, chances are high that Fizz is available at your address, especially in urban and suburban areas. Availability in Ottawa is more limited but still expanding.

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Fizz Plans and Pricing

Fizz internet plans range from 30 Mbps up to 940 Mbps, all with unlimited data and no contracts. The best value options are their 100 Mbps plan for $45 per month and their 400 Mbps plan for $49 per month, which are among the cheapest cable plans in Quebec.

One of the main advantages of Fizz is the ability to bundle with a Fizz mobile plan, which lowers your monthly bill even further. This makes it especially attractive for households that want both internet and cell service under one brand at a discount.

Compared to bigger providers like Videotron, Bell, or Cogeco, Fizz pricing is significantly cheaper while still running on Videotron’s reliable cable infrastructure. Even independent ISPs like Oxio or TekSavvy, which also compete on price, often struggle to beat Fizz’s bundle discounts.

It’s worth noting that Quebec has the lowest internet prices in Canada, largely due to increased competition between Videotron, Bell, and a variety of independent ISPs. Fizz stands out in this market as one of the best low-cost options, especially if you value simple online management and month-to-month flexibility.

Customer Experience and Support

Fizz is built as a self-serve provider, which means everything from account setup to troubleshooting is handled online through their website or mobile app. There are no physical stores, and customer support is primarily delivered through forums, chat, and community help rather than phone lines.

While this model keeps costs down and allows Fizz to offer some of the lowest prices in Quebec, it can be frustrating if you prefer direct phone-based support. That said, many users report that once set up, the service runs smoothly with few interruptions. Since Fizz uses Videotron’s cable infrastructure, performance is generally stable and reliable.

For customers who like the independence of managing their own account and want to save money, Fizz’s online-first support system works well. But if you need frequent, personalized assistance, you may find larger ISPs or resellers like Oxio and TekSavvy easier to deal with.

Fizz Internet Reviews from Other Users

Most Fizz customers praise the low prices and simple plans, with unlimited data and no contracts being major selling points. Bundle discounts with Fizz Mobile also get positive feedback.

The main complaints are about support, since everything is handled online with no phone option. Some users also point out that upload speeds are slower than Bell fibre, which can be limiting for heavy work-from-home use.

Overall, reviews suggest Fizz is great if you want affordable internet and are comfortable with self-serve management, but less ideal if you need hands-on customer service.

Fizz Pros and Cons

Pros

• Very competitive pricing, with some of the cheapest internet plans in Quebec

• Wide range of speeds from 30 Mbps up to 940 Mbps

• Bundle discounts available with Fizz Mobile

• Reliable network using Videotron’s infrastructure

• No contracts and unlimited data included

Cons

• Customer support is online-only with no phone option

• Availability limited to Quebec and parts of Ottawa

• Upload speeds are lower than Bell fibre, making it less ideal for heavy cloud use or content creators

Final Verdict

Fizz is one of the best low-cost internet options in Quebec, especially if you want straightforward pricing and no contracts. With speeds ranging from 30 Mbps to 940 Mbps, it covers the needs of most households, and the 100 Mbps for $45 and 400 Mbps for $49 plans are among the strongest deals in the province.

Because Fizz runs on Videotron’s network, reliability is solid, and bundle discounts with Fizz Mobile make it even more attractive for budget-conscious families. The main drawbacks are online-only support and slower upload speeds compared to Bell fibre.

If you live in Quebec or Ottawa and want an affordable plan with simple management, Fizz is hard to beat. But if you prefer traditional customer service or need symmetrical uploads for work, you may be better served by Bell or an independent fibre provider.