Internet Providers in Kitchener, ON

Bell is Canada’s largest telecommunications company, and as such, it also has the best and most established infrastructure. It began offering fibre to the home (FTTH) plans back in 2012. Although its 3 GB plans aren’t available in all areas of Kitchener, most people can access the 1.5 GB plan. 

The downside of Bell is the cost of its plans and the amount of critique its customer service attracts. However, if all’s going well from a technical perspective, you’ll benefit from those super-fast download speeds. 

Our top pick from Bell is the Gigabit Fibe 1.5 plan with 1,500 Mbps download speeds and 940 Mbps upload speeds.

As long as you don’t need fast upload speeds, you can realise savings by choosing Oxio. With download speeds of 1,000 Mbps (1GB), it will be satisfying for lovers of fast internet while costing just $85 per month.

If you don’t need very fast download speeds – 1 GB is overkill for many households – there are even lower-priced plans. 

Other things to like include clearly itemised billing and a reasonably good customer service reputation.  

The problem with Oxio is the technology it uses. Cable doesn’t offer fast upload speeds. The 1GB plan, for example, has upload speeds of just 50 Mbps. That’s going to be frustrating if you frequently upload large files. In addition, cable is less reliable than fibre.

The budget-conscious may be hard-pressed to choose between Oxio and TekSavvy. On the pricing front, signing up for an introductory offer to TekSavvy’s 1 Gbps Unlimited Plan costs $68.95 per month. 

However, this only applies to the first 12 months. After that, the plan costs $117.95 per month. So, in the long run, Oxio will be cheaper. 

Like Oxio, TekSavvy enjoys a good reputation for its customer service. Both companies have unusually high TrustPilot ratings, especially when you consider that ISPs seldom fare well on this platform. 

In a similar vein, TekSavvy is a reseller using other companies’ cable networks, for example, Rogers. If there are network issues, TekSavvy has to rely on the relevant cable provider.

VMedia is best known for its TV services, but internet plans are also available. Plans start at speeds that we feel are too low for the average internet user. But if your usage is very light, they could be an option 

However, if we go up the list of offers to the 150 Mbps plan at $63.95 per month, we are entering promising territory. For the sake of comparison, VMedia’s fastest plan in Kitchener is its 1204 Mbps (download speed) plan which has upload speeds of 30 Mbps. It’s priced at $89.95 per month. 

VMedia’s internet customers seem satisfied with its customer service, although they aren’t as enthusiastic as Oxio’s. Both companies use Rogers infrastructure.

Like Oxio, Primus uses the Rogers cable network for service delivery.  Its plans are very similar to Oxio’s, but the pricing is a little higher. 

Interestingly, Primus, which started out as a reseller, has been acquired by Bell. This may go some way towards explaining the $109.95 monthly charge for a 1,000 Mbps plan. It seems unlikely that Bell would prioritise this brand after purchasing it. 

Although Primus has a fairly widespread presence in Kitchener, we have seen lots of mixed reviews. The primary complaints are unreliable speeds and poor customer service.