Fibre Internet in Vancouver, BC

Novus is easily the best fibre internet provider in Vancouver if your building is wired for it. Their plans deliver symmetrical download and upload speeds, unlimited data, and some of the lowest prices in Canada.

The Internet 1000 plan at $55/month is the cheapest 1 Gig fibre option in Vancouver, while their 2.5 Gbps plan at $65/month blows away the big providers on price-to-speed ratio.

Customer service is another strength — support is fast, local, and you can speak to real technicians through live chat. Installation is free, and Novus even lets you freeze your service when travelling, so you don’t pay when you’re away.

The only drawback is availability. Novus is mostly found in newer condos and apartments across Vancouver, Burnaby, Richmond, North Vancouver, Surrey, and a few other Metro areas. If you can get it, it’s a no-brainer.

TELUS has the largest fibre footprint in Vancouver, reaching more households than any other provider. Their PureFibre network delivers symmetrical speeds up to 3 Gbps with strong reliability, making it a safe choice for most homes and businesses.

The PureFibre Gigabit plan is their most popular option, though faster tiers like PureFibre X 3G are available in select new buildings. Performance is consistently solid, and you get the speeds you pay for, even during peak hours.

Pricing, however, is on the higher side compared to Novus or independent ISPs. The best deals usually require a 2-year contract or bundling with TELUS mobile, TV, or home security. Without promotions, monthly rates can feel expensive.

Customer service is a mixed bag. Some users report smooth experiences, while others mention long wait times and pushy upselling. On the plus side, TELUS includes equipment with your plan and offers easy self-install in many cases.

Overall, TELUS is the most widely available fibre option in Vancouver, with excellent speeds and infrastructure. If Novus is not available at your address and you want a reliable fibre option, TELUS is the next best choice — just be prepared to pay a bit more.

Rogers expanded into Vancouver after acquiring Shaw in 2023, giving them access to fibre infrastructure in select new developments. However, most Rogers customers in the city are still on cable-based plans that use coaxial for the last mile. 

This means download speeds can be high, but upload speeds are much slower than what you get with true fibre from Novus or TELUS.

Where Rogers fibre is available, speeds are reliable and performance is strong. Their fastest option is Ignite Internet 1.5 Gigabit, but fibre-to-the-home coverage is still limited compared to TELUS.

Pricing is also less competitive. The best advertised rates require a 2-year contract, and monthly costs without a deal are often higher than those of independent ISPs. Add-ons like WiFi pods also come with extra fees.

Customer service is a common complaint. Many users report long hold times and scripted responses that do not always resolve issues. While some customers are satisfied, support is inconsistent.

Overall, Rogers fibre in Vancouver is worth considering only if your building is directly wired for it, but availability is limited and pricing is not as attractive as Novus or even TELUS. For most households, Rogers is not the first choice for fibre internet in Vancouver.

Beanfield is a fibre-first ISP that has been steadily expanding in Vancouver after acquiring FibreStream, a condo-focused fibre provider. Their focus is on delivering symmetrical fibre internet in multi-unit buildings, with plans that are straightforward, competitively priced, and contract-free.

Their flagship plan is 1 Gig symmetrical fibre for $50 a month, which is excellent value but has very limited availability. Because they operate their own fibre network, customers usually enjoy consistent service without the congestion that cable internet can face.

One of Beanfield’s strengths is simplicity. Pricing is transparent, there are no hidden fees, and installation is often quick in buildings they serve. Customer support is well-reviewed, with fewer complaints compared to the larger ISPs.

The main limitation is availability. Like Novus, Beanfield is concentrated in select downtown condos and apartments rather than single-family homes. Coverage is expanding but remains limited across Vancouver.

Overall, Beanfield is a strong option for fibre internet if your building is wired for it. With the addition of FibreStream’s network, their footprint is growing, making them a serious alternative to TELUS and Novus in certain parts of the city.

Oxio is not a fibre provider, but they are a great alternative when fibre is not available at your address. They use Rogers’ cable network under the TPIA agreement to deliver internet across most of Vancouver, with plans ranging from 25 Mbps up to 1000 Mbps.

Their most popular plan is the 100 Mbps package for $57 a month, which includes unlimited data, a free Eero 6 router, and no contracts. For heavier users, Oxio also offers cable gigabit speeds for $90 a month, though upload speeds are much lower than what you get with true fibre from Novus, TELUS, or Beanfield.

Where Oxio shines is pricing transparency and customer support. They clearly break down where your money goes: network costs, hardware, payroll, logistics, and they back it up with friendly Canadian-based support that is easy to reach. Installation is free, setup is quick, and everything is managed online.

If you cannot get fibre at your address, Oxio is one of the most reliable cable ISPs in Vancouver. While cable technology cannot match fibre for symmetrical speeds, Oxio makes up for it with simplicity, transparency, and solid customer service.